My passport essentiel not recognize

WD External and Portable SSD Portable SSD
1

I bought a western digital my passport essentiel of 500G about 4 month ago. It’s been working well when I bought it and used it a lot of time. Now, when I connect my hard drive, it is recognize in devices managers, but I can’t see it in my computers. I can also see it in the WD software but it’s written “No writable WD SmartWare partition found” and I can’t do anything in the software. Also, when I go in disk management, I can see the hard drive but he is not initialize, but I can’t initialize it because of an I/O device error. Ive tried to uninstall the drivers or update it but it doesnt change anything. Finally I tried to format with the WD thing you download from the site but it doesnt work.

Can anyone help me?

Sorry for my english :slight_smile:

2

Boby:

That thing just happen to me a long time ago… Maybe you need to replace your external hard drive. If your external drive is under warranty you should visit this website…

REPLACING WEBSITE

Thanks

3

Try running the WD DLG and see what that shows. The drive may be bad if it’s still in warranty contact WD for replacement.

Joe