My Passport 1TB won't backup

WD External and Portable SSD Portable SSD
1

Initally, this drive worked just fine.  It seems to me that the problem started after I updated the WD Smartware in April.

Have performed several back-ups since I got the drive.  But now, every time I plug it in, immediately, I get the message “Backup completely successfully”.  The file count and size never change.  If I go into the external drive contents, the newer data has not been backed up.  IOW, content on the source drive (my desktop computer) has changed but the backup drive is not reflecting any of these changes.  I tried changing the frequency of backup, but that didn’t matter either.

I contacted WD support and they suggested updating the firmware, which I did.  Didn’t make a difference.  I don’t know what to do now.

2

I have the very same problem.

3

Just had an email response from Western Digital suggesting that I contact them and speak to one of their technicians.  But before I do that, they suggest that I do a System Restore on my computer.  This seems a bit like throwing out the baby with the bathwater, if you know what I mean.  Why can’t I just uninstall the WD applications and start over?  I had hoped there was a way to remove the back-up sets from My Passport.  I thought perhaps if I could just begin backing up fresh, I might be OK.  

I hope someone here has had a similar experience and can offer a less drastic solution.

HELP!