My Passport 1 TB not detected in PC

WD External and Portable SSD Portable SSD
1

I can’t see the device in My Computer. Tried different cables, USB ports and Computers. The LED blinks, and I can vaguely feel the drive spinning(?). The 'Safely Remove Hardware lists this as USB Mass Storage Device without assiging a drive letter. I tried Computer>Manage>Storage>Disk Management. The system asks me to initiate Drive1, and when I click on MBR, it throwas an error: “The request could not be performed because of an I/O Device error”. I also tried reinstalling the drivers, etc. I also ran the UVCView.exe and here is what it says:

---===>Device Information<===---
English product name: "My Passport 0748"

ConnectionStatus:                  
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x01
Open Pipes: 2

          ===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

          ===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

          ===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0748
bcdDevice: 0x1016
iManufacturer: 0x01
     English (United States) "Western Digital"
iProduct: 0x02
     English (United States) "My Passport 0748"
iSerialNumber: 0x05
     English (United States) "575835314336324635393335"
bNumConfigurations: 0x01

          ===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x04
     English (United States) "USB Mass Storage"
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA

          ===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x06
     English (United States) "MSC Bulk-Only Transport"

          ===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

          ===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

 Its all Greek & Latin to me though. I don’t see this a disk failure. Perhaps it could be a problem with the USB connections inside the HDD? In that case, what should I do? I got this about a month back in India. Can I approach an authorized service center for it to be fixed, or should I send it for RMA? Please shed some light on this. I’m noob, so please deal with terms appropriately.

Thanks!

2

Be sure to use the cable that included with the passport, if you use a longer cable it will cause problems. Try using DLG to write zeros. Check the link below for the steps. If that doesn’t work follow the second link for the steps to replace it. 

http://wdc.custhelp.com/app/answers/detail/a_id/1211/session/L3RpbWUvMTM1MzI2MjM4MS9zaWQvSmtrY0NCYmw%3D

RMA

http://wdc.custhelp.com/app/answers/detail/a_id/8/session/L3RpbWUvMTM1MzI2MjM4MS9zaWQvSmtrY0NCYmw%3D

3

Hi,

Thanks so much for the reply. I did try WD Diagnostics. All tests appeared 'PASS’ed. I did not try ‘ZERO WRITES’ though. WD Smartware did show my drive, but said something like, ‘the drive has data/format not recognised by Smartware’(not in the exact words though). I suspected it to be a problem with internal circuits because the drive is still shown nameless in my PC, and the LED is blinking and the drive appears to be spinning. Looks like I should send it on RMA. I will try ‘Zero Writes’ just in case.

Oh, and yes, I did use the cable that was supplied with the drive. I also tried other cables (microsd) just to make sure it was not a cable problem. Strange to see the drive dying in a month. Thankfully at least I did not lose too much precious data. And this was my first attempt to have a backup of my data, after having lost many times, in many ways, much more precious data in the past yet not backing up anything.