My external hard drive case isn't working so I have removed the hard drive and tried putting it in the desktop computer

WD External and Portable SSD External SSD for Windows
1

My external hard drive case stopped working it seems to be no power so I have removed the hard drive to put it in my computer, but my computer isn’t recognising it on The WD app so I can put my password in

When it boots up it asks for a password but don’t seem to work

2

Hi,
Here is a quick guide that you may follow to fix the WD external hard drive not detected, recognized, nor showing up error on your own:

  1. If the WD external hard drive is not recognized or fails to appear on your computer, try connecting it to a new USB port, using a different USB cable, or connecting it directly to the motherboard.
  2. You cannot access the stored data or even use the WD external hard drive on a PC when it becomes infected by a virus or malware.
    Use anti-virus software or CMD to get rid of the malware or virus on your PC or WD external hard drive in this situation.
  3. You can reboot PC into Safe Mode to Check if WD External Hard Drive Shows Up.
  4. WD Hard Drive Disk Management Check
    To test if the hard disk is detected or not, you might try checking the Disk management tool. You may start your WD hard drive or provide a drive letter to a partition of your WD hard drive using Disk Management.
  5. To make the WD external hard disc recognized, turn on the USB Root Hub.
    You can activate USB Root Hub to make the WD hard disk identifiable in order to solve the Windows computer’s WD hard drive not recognized issue.
  6. You can try to update drivers using Windows Update to fix WD external hard disk not working on Windows computer.
    Hope this help.