My device isn't working!

WD External and Portable SSD Portable SSD
1

i had connected my passport 4 tb to a smart TV using USB connection!
after that when i connect it to my PC it gives me a message “isn’t accessible” - “access denied” what can i do with this problem ?? i am in deed need for the files in fastest time !!

2

using Windows ?

run chkdsk

3

yes

4

Press Win + R on your keyboard and type CMD and then enter. Run CHKDSK /F D:
Replace D with the letter for your drive. Hope this works!

5

There could be various reasons for an external hard drive to become unresponsive or undetected. It can be a hardware issue or some technical issue in the software.

You can try the below options to resolve the issue:

  • Run CHKDSK
  • Use an Antivirus & Anti-Malware tool
  • Re-install the drivers

You can also check out the below link to know the solution for an issue: https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/

Hope this will help.