My Cloud Desktop App Bug Report

WD Software WD Software
1

Hi All, 

I run a Macbook Pro 15" screen with OX v 10.9.4

I have a very strage bug on the desktop app when I am in my home network.

Steps to recreate:

  1. Download and install the latest My Cloud Desktop App for My cloud
  2. Open the desktop app 
  3. I am told it cannot locate any device on the network
  4. If I press the “OK” many times the error message fades away with each “ok” press and then once I have pressed ok on the error message enough times I can then see the desktop app and use it.

Any Ideas on how to fix this?

I have the My Cloud Mirror 4 TB.

Running the latest firmware.

Thanks

Wayne

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

On the other hand, you can also attempt to manually map/access the drive without the application. The default device name is “WDMYCLOUD”

How to map a WD network drive on a Mac

http://wdc.custhelp.com/app/answers/detail/a_id/2686/

Regards,

3

Hi Wayne,

Are you using version 1.0.4.37? And also, does it happen whenever you open the app or on occasion?

Regards,

Karen