My Book "Studio" 3TB Installation problems

WD External and Portable SSD External SSD for macOS
1

I purchased My Book Studio last week. The intention was to use on Imac ( Version 10.5.8) as an additional external hard drive. Unfortunately, WD Smartware was installed on first installation. I do not want to use it as a backup drive as I already have a time capsule installed for this purpose. At the moment when I double click on “My booK” icon, I get the screen with four tabs “Home, Backup, Retrieve and Settings”. The screen shows the different files on the Imac with as yet nothing in the My Book.

I tried to drag files from the Imac accros to the My book but would not even highlite. I have sent emails to WD Support but they are unable to understand my problem

I would just like to know how I go about setting up this hard drive to perform purely as an additional drive. Can it be reset as if out of the box and then start again. 

Have some limited IT setup experience but this seems to be very confusing to get going.

Appreciate some help

2

You can uninstall SmartWare, then reformat the drive.

1 Like
3

The drive works without Smartware

Seems that you were not transferring the files to the drive.

The icon for the drive will show on the desktop and when you open it it will only show the folders that come with the drive.

Make sure you haven’t password protect the drive since this will make the drive invisible until it’s unlocked

Even when smartware is installed you can transfer files manually.

You can uninstall the software with the Smartware uninstaller that comes on the drive

4

Thanks,

appreciate your help.