boosterkitty wrote:
That’s not the point.
My files are fine, just encrypted to their broken casing. They’ve basically put a lock on my data. IT’S MINE.
Why should I pay for this? The only reason is because I’ll never get anyone on the phone to give enough of a **bleep** to remedy the situation.
So now I’ve got to:
a) buy a new drive.
b) pay to get the old one fixed.
c) remove all the files from my old mybooks in case the same thing happens. (Requiring another 2 drives.)
The standard - “It’s all your fault dummy.” - reply doesn’t wash with me. There are a LOT of customers out there who wouldn’t even know that there was a chance the drive will fail.
This is ridiculous. It’s only a matter of time before the USB goes on these things.
There are going to be a lot of very upset customers. Do they really not care about the business they are going to lose?
Or is this just a massive oversight in which case they should be providing a remedy to their customers,
Like - “Sorry, yeah that shouldn’t happen. Send us the enclosure. We’ll resolder it, pay the postage and send it back.”
I guess it is lost future sales vs cost of repair.
I would estimate that I would have purchased 4 - 5 externals over the next 5 years that I won’t be purchasing now.
vs the cost of sorting the issue out and *I know this is ridiculous* but DOING THE RIGHT THING by a loyal customer.
I beg to differ, as the core fact remains the same: You should take whatever precautions needed to keep your files safe.
If you have a backup, then the drive can fail 2 million times for any given reason and still you don’t lose a single picture. I’ve lost files on the past for blindly trusting a single drive, now I have 4 copies on 4 separate places of all my data… I’m making sure to protect it and not having to worry about data recovery. Take the advice (for next time_,_ for the future) or leave it; your data is the one on risk if you don’t take care of it.
Oh, and by the way, the hard drive is sold with a 256-bit hardware-based AES encryption feature. You should know before you got the drive what that means, implies and prevents. It’s made that way on purpose to prevent data recovery by taking the drive out, as the encryption would be pointless if it could by bypassed with such an easy method, just so you know.
There is little you can do with this drive and your data inside, but you can do a lot more to take care of your files if you make sure to have at least two separate copies, no matter the method. Your future data is in your hands, I’m sorry you had to learn the hard way like many others.