My 1TB Passport do not mount and make scratching noise

Hello you all
My 1TB Passport dont mount on IOS. I can see the disk in the disk utility but canot see the formated disk (sub folder that apears in the disks on the disk utility)
When I make first aid everything apears ok.
the disk when is working make anormal noise, like scratching.


What can I do? Can I put the disk normal ou save the data?
Thank You

Hi fuisel,

May be you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.