Mirror image

WD External and Portable SSD External SSD for Windows
1

I could not find a way to contact WD Support by email because it kept saying Error: Product Value Required. I had selected my specific Model #, but after trying different reasons for contacting and all failed I decided to try the community site.

 

I have a My Book 3TB Model WDBFJK0030HBK-NESN and want to do a mirror image of my “C” Drive and am wondering if I can do that on my drive?

 

Also, on the support email form they ask for the Firmware. What exactly are they asking for?

 

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If you are trying to use Smartware it won’t do a system image. Windows 7 and Windows 8 will but the relability isn’t the greatest. Acronis True Image is very good and has a try and buy version. I think the trial is for 30 days.

Joe

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3

Thanks Joe.

Can you tell me what the question on the email form about Firmware is asking for in not computer savvy language?

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They are asking for the revision number of the firmware on the drive. I don’t have a drive handy now so I am not sure where to look for the firmware revision nunber off hand.

Joe

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