Micro SD card on device can not recognize Memory Zone Explorer

Memory Zone Explorer can not recognize microsd card on device Samsung. Meanwhile, the Play Store description says it can recognize microSD cards. How to fix it?

@fachrymyid Did you format the microSD using Samsung Android phone?
The steps for your Samsung phone may be different from this article.

No, I use it directly on the device without any formatting, but I encrypt it on the device.