iXpand Private Access Vault not locking in USB port

I have an iXpand memory stick with a lightening and USB connection. Using the lightening connection on my iphone, the PrivateAccess Vault is secure. Using the USB connection when attached to laptop, the vault is not secure. How can I lock access when using the USB connection?

Hi @Cozy,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: