Inconsistent connection of Extreme PRO SD Card USB-C Reader

I have an Extreme PRO SD Card USB-C Reader & 2 x USB-C sockets on my PC. 9 times out of 10 this card reader won’t connect/display the SD card (any SD card) regardless of whether I’m using both USB-C ports or just the 1. I only seem to have the issue with this card reader & not other USB-C hardware. I’ve tried putting a converter on it to connect to USB-A & again it seems very flaky.

Would the card reader have a driver & if so is there a way of updating it? Or are there any other tips to get the reader working?

Thanks!

OS Name|Microsoft Windows 11 Pro
Version|10.0.22631 Build 22631
System Type|x64-based PC
Processor|12th Gen Intel(R) Core™ i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
BaseBoard Product|ProArt Z690-CREATOR WIFI

Hi @Slickshoot
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting: