To run CHKDSK without crashing, connect the external drive to another computer to check if the issue is with the drive or your system. If the drive works on the other computer, the problem likely lies within your current setup. Alternatively, boot your computer into Safe Mode, which loads only essential drivers and reduces software conflicts. This may allow CHKDSK to run smoothly, as Safe Mode minimizes interference from third-party programs or services that might be causing crashes during the scan.
Hi @jack_jin
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)
Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
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