G-Raid managed in MacOS 10.14.6

I just took delivery on a 24 gigabyte G-Raid (GRARTH3NB240002BDB). I installed G-RAID with Thunderbolt Configurator but cannot set up my system. In the configurator the drive shows up as GRaid with Thunderbolt Three, but it has zero capacity and no name. I also cannot control it with Disk Utility. My system does not support Thunderbolt Three, so I am using the supplied USB A>C cable.

I need to format two drives as JBOD* and start using the system.

Hoping someone can help me soon so I can return this if need be.

Thank you very much

  • From Eric M. @ SanDisk, 20-May-2022
    "It is my pleasure assisting your case and here is the case number for future references: 220520-000634

*I understand that you want to know if the drive with modal number SDPH62H-024T-NBAAD is compatible with JBOD. We will surely assist you. Please be informed that drive with modal number SDPH62H-024T-NBAAD will work with JBOD"

Hi @Antonioni1,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

I have returned the drive to the vendor.