Firmware Update Failed | WD Blue SATA SSD 2.5"

[Catshew]

Hi!

I’ve having a ton of troubles trying to figure this out.

So my PC always analyzes and tries to repair the C disk (SSD) upon start (can be skipped though). I recently installed the WD dashboard and tried updating the SSD firmware but I’m getting the same message over and over again.

Has anyone else encountered the same issue and found a way to solve it? I’d really appreciate any clue that might help me.

Thanks!

[ActiveUser]

Good idea to submit a ticket to WD for assistance. Chances are if you couldn’t find an answer on these forums, you’d could be the first to share your solution once you find one. Cheers!

[amandasnclr]

I had the same issue. To work around this, I made a bootable USB from that same dashboard software and was able to update the firmware by booting to USB.

[DanieleB]

I am having this issue both with dashboard and with bootable usb. Looking into the logs I see following errors. Anyone else having this?

Wed Mar 19 11:54:37 2025 0x1724cb8 Critical: – js: “Uncaught (in promise) undefined”
Wed Mar 19 11:54:48 2025 0xe6b5cb0 Critical: – Error getting gaming mode: error code: 4
error subcode: 1
message: error executing storage query property DeviceIoControl
location: C:\jenks\win32\workspace\shboard-sandisk_official_release\back_end\yadl\yadl\windows\yadl_nvme_windows.c :: execute_storage_query_property (line 1378)

Wed Mar 19 11:54:48 2025 0xe6b5db0 Warning: – Failed to get task that contains “Run Dashboard” of “Run DashboardSOFT_07_22_Soft” / 0 / error code: 1
error subcode: 0
message: Task not found
location: C:\jenks\win32\workspace\shboard-sandisk_official_release\back_end\yadl\yextwincom\WindowsTaskHelper.cpp :: find_task_with_user_as_principal (line 1057)

Wed Mar 19 11:55:18 2025 0x17e1f80 Critical: – Error updating firmware: “OPERATION_FAILED”
Wed Mar 19 11:55:18 2025 0x17e1f80 Critical: – “Unknown exception”
Wed Mar 19 11:55:18 2025 0x1724cb8 Critical: – js: “Uncaught (in promise) undefined”