Files with non-English characters not supported in playlists? Please help!

Was really excited to get this player, I’ve always loved the sansa players and have had many.

I find a bizarre issue with this player - if any of the songs in your playlist have non-English characters (for example cyrillic / Russian) - they are not recognized and don’t show up in the playlist. In fact, if there are non latin characters anywhere in the filepath to that song (for example if the filename is in english but the directory it’s stored in is written in cyrillic), it will not show up. The songs play just fine on the player elsewhere, and display the cyrillic characters just fine - but in playlists they are not recognized.

I’ve been trying to fix this for a while so I’ve learned a few things - I’m aware the player only allows m3u and m3u8 playlists. I’m aware that m3u playlists are limited only to latin characters (these files will turn non-latin chars to question marks), but that m3u8 playlists allow for them (it’s the unicode version of m3u files). As a result, all of my playlists are m3u8 type; if I open and edit those playlist files, the non-latin characters show up just fine. They are saved without BOM. The playlist files are fine, and work for any files consisting purely of latin characters, but any files which have cyrillic in the filepath - doesn’t show up. I have created playlist files manually. Doesn’t work.

Is there a solution to this? The majority of my library is russian, so this is a huge letdown. The player still plays these russian songs just fine - i can play them directly as music files, or can browse to folders with them, it displays cyrillic characters just fine - it’s only in playlists it can’t seem to handle them. This seems like such a simple thing - there must be a solution?

I have tried changing the language of the player back and forth from english and russian to see if that made a difference but it doesn’t. I upgraded to firmware version 1.15 (it came with version 1.0) but the problem is there. Sadly, I like to be able to specify order my songs play, so not being able to utilize playlists makes the player pretty much useless to me.

Hi @bik,

Please refer below link to change setting in MP3 Player:

Hope it helps!!

Thanks for the response. This is just the user manual for the player. What should I be looking for in here? Sorry. There is no mention in the user manual about encoding or latin characters, that I can find. What setting needs to be changed exactly?

Just to clarify - this has nothing to do with the language setting of the player. I can change the language to Russian with no problem. And the russian songs can still be played elsewhere - either via title, artist, genre, etc. This issue only exists with playlists. Playlists do not appear to be able to support files with non-Latin characters in the song titles, or anywhere in the filepath for that matter. If there is a solution, I’d truly love to know, this is incredibly limiting.