File / Folder Browsing Problem?

This workaround solution is really quite ridiculous.  Do you know how many hours I have put in now trying to set this Clip+ 8Gb up so that it would display the music folders correctly on the external card, run playlists, AND run Audible content on the internal memory?  I’ve tried about a hundred things and every time I disconnect the player it refreshes the media for 10 minutes.  It takes 3 hours to transfer my music to the 16 Gb external card. 

I miss my iPod, sorry.  I didn’t have to do any of this stuff to make my iPod work.  I’m still trying to get this Clip+ to work 3 days after I got it for Christmas.  I haven’t succeeded yet…

SanDisk Customer Service:

In the U.S.:  1-866-SANDISK (726-3475).  Other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

Catfish_man wrote:

It takes 3 hours to transfer my music to the 16 Gb external card. 

 

It shouldn’t take near that long unless you’ve got a really slow computer. I just loaded up a 16GB card and it took exactly 36 minutes.

Tapeworm wrote:


Catfish_man wrote:

It takes 3 hours to transfer my music to the 16 Gb external card. 

 


It shouldn’t take near that long unless you’ve got a really slow computer. I just loaded up a 16GB card and it took exactly 36 minutes.

I wonder how many songs Catfish_man transferred compared to you…we know it makes a difference with refresh time, maybe load time too?

I had this same problem on whatever the factory setting is. I formatted, and switched it to the one you all recommended, and I’ll post back with how it works. 

It’s not absolute simplicity, but it does the job if: 

Out of the box, set it to MSC mode. If you want playlists, synching, etc. use  Media Monkey (www.mediamonkey.com).

If you have DRM content, like Audiobooks from Audible, Overdrive, NetLibrary or music from Rhapsody or Napster To Go, set it to MTP mode to transfer those files. Then set it back to MSC afterward.

The Clip will see everything. To deal with the files from your computer, set the unit in the mode that the files were transferred in. 

And, Catfish_man…if you do get the doPi player, you won’t have to worry about external memory. Or radio. Or voice recording. Or extra $$ in your wallet. 

Message Edited by Crescendo on 12-31-2009 06:52 AM

" I just loaded up a 16GB card and it took exactly 36 minutes."

Was it a class 6 card? I doubt someone could fully load a 16 GB class 2 card in 36 minutes.

JK98 wrote:

" I just loaded up a 16GB card and it took exactly 36 minutes."

 

Was it a class 6 card? I doubt someone could fully load a 16 GB class 2 card in 36 minutes.

Nope. A lowly Class 2. And the 8GB card took 20 minutes, approx. half the time of the 16.

Worked great, thanks!

You fully loaded an empty 16 GB class 2 card in 36 minutes? I find that very hard to believe.

I’ve find the solution for this problem.

We want to use MTP mode because this is the only mode that allows drag and drop to the external uSD card in the Sansa. In MSP mode the Sansa appears as mapped drive in Windows explorer, but the external uSD card does not show up.

I found the problem by looking at the folders that it had corrupted the folder name for. I noticed that it only seemed to be th elonger ones. After a few experiments I have found that the maximum folder name length is 28 characters. If it is any longer than this then the Sansa will prefix the name with an 8 digit hexadecimal string followed by a hyphen followed by the next few characters of the folder name.

The problem only happens when dragging folders onto the external uSD card, not for the internal FLASH of the Sansa.

I tried renaming the folders to shorter names on the Sansa drive in-situ (via Windows Explorer) but that didn’t work.

First you must delete all the folders that this has happened to on the Sansa. Next rename these folders on your Windows PC so they have a maximum of 28 characters. I chopped off the end and placed a ‘-’ at the end to indicate they had been shortened.

For example, a folder called “Jesus and Mary Chain - Psychocandy” was renamed to “Jesus & Mary Chain - Psycho-”

Next drag these shorter folders over to the “external uSD card” folder of the Sansa. Note that the “corruption” of the folder names doesn’t occur when the folders are dragged over, but when the Sansa does the “Refreshing your media” process when you disconnect it. Luckily the filenames within folders are not affected.

That should solve your problem!

I don’t know if this is a bug in the Sansa, or a consequence of MTP mode. I suspect the former since dragging to the internal memory works fine, and the corruption only occurs AFTER the dragging operation.

Good luck!

On my Windows 7 system, with the player set at MSC mode, the player’s microSD card indeed shows up, as a separate drive.  You seem to be having a separate experience.

Yeah, on my WinXP machine only the internal drive shows. In MTP mode both show no problem. I’ll try it on a few other machines…