Erased Drive, file explorer shows "folder is empty"

WD External and Portable SSD Portable SSD
1

Have a 500 GB My Passport Ultra, that has not been used since 2015. Had to erase the drive, since the password was unavailable. On a Windows 10 PC, via File Explorer, the My Passport Ultra (F) just shows “this folder is empty”

I’ve downloaded the WD Drive Utilities and Security apps. What else is needed and how do I start using the drive ?

2

Hi @kkoz,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Would you consider posting the solution publicly instead in order to help the rest of us?