dual usb 32gig not recognized by Galaxy s4


I plug my dual usb drive into my telephone and it seems to be recognized, but I immediatly see a message that the drive has been unmounted and it can be removed, if I try and remount the drive it does not work. In windows I can see the drive and it works.

Please can you help


:smiley:   Hi Jarrod,

Dear member of SanDisk Community, welcome.

In windows I can see the drive and it works. ]

Then please, take a look at:


Luck, and then you tell us, what happened, please.

Regards, Alfred.                                                             (Google translated)

I have looked at the post you mentioned and it did not help. What else can the problem be?

do you have a case on the phone? it may be preventing a good connection. 

As I said I have tried everything mentioned in the post. If i navigate to storage i see that the drive is listed but it is not mounted, trying to mount it does not work.

Thanks for the quick responses.


:smiley:   Hi Jarrod,

Friend, sorry.

For more ideas, also you can send the question to the Support Team : Link: http://kb.sandisk.com/app/ask/

Regards, Alfred.                                                                 (Google translated)

"In windows I can see the drive and it works."

Have you checked the phone manufacturer’s forum for similar problems?