Doing a fresh install of Dashboard 4.0.2.19 on Win11, installs fine but when I launch it, the icon shows in the taskbar and systray and the app window flashes on the screen for like a nanosecond. Cant seem to get this to work and nothing seems to log errors in the windows event log or the application log file. Anyone else run into issues? Western Digital monitor this community? Thanks
It appears this version is DOA… there’s a download link for an older version in the other thread about non detection, I’m using it myself, virus scanned &safe
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Thanks I saw that thread and file but always hate downloading from those kinds of sites but if you’ve tried it, I’ll give it a go.
Tried it, unfortunately on Win11 at least it’s just a blank grey window. Oh well, will wait for an update.
@Steve73 - you can try this solution for blank window.
https://community.wd.com/t/dashboard-v3-2-2-9-blank-screen/260620/48?u=lostlinuxguy
In version 4.0 the -disable-gpu is no longer required, so you can add just “-no-sandbox”. If you want to try with GPU enabled you can add “-enable-gpu-support”.
Thank you so much, that at least gets me working on 3.x and I’ll wait for an update to try 4.x again.
I am having the very same problem with Windows 11 and WD Dashboard (4.1.2.4). When I launch WD Dashboard the only result is that an icon appears in the Taskbar. There is no actual application window and clicking on the icon in the Taskbar does nothing. I would post a picture, but there is nothing to show!
@LostLinuxGuy - Note that I have tried all combinations of the following with the current version of Dashboard and no combination of these parameters results in a functioning Dashboard application:
-disable-gpu
-no-sandbox
-enable-gpu-support
The results is always the same: there is an icon in the Taskbar and no other result - no functioning application.
try to update video drivers
My Video driver is current. I run AMD Adrenaline, which updates my video driver immediately upon release. For that matter, all the drivers on my system are current.
2025, installed and tried to run SanDisk Dashboard 5.0.2.3, and it still has the exact same issue and is totally broken. Launches, flashes a window for a nanosecond, and then runs in the taskbard/system tray, and there’s nothing you can do to bring the app window on screen. I’ve tried all the keyboard shortcuts to move the app window. I’ve tried modifying the app shortcut to add -disable-gpu, -no-sandbox, and -enable-gpu-support. and BOTH -no-sandbox -enable-gpu-support. Nothing works. Windows 11 Pro 23 H2, AMD RX 6750XT GPU. By the way, the reason I want to run Dashboard is because there’s a known issue blocking Windows 11 24H2 upgrades if you have a 2TB SN770 drive. There’s a firmware update that’s supposed to fix the issue… but if I can’t run Dashboard, I can’t update the firmware, and I can’t upgrade to 24H2. My PC has already tried to upgrade to 24H2 about 6 times, fails, and rolls back to 23H2. Absolutely ridiculous that WD/SanDisk haven’t fixed this issue in about 5 years (check the forums).
@Novacrush check your system for any AntiVirus, End Point Protection, Security, or any other possible software that would be preventing the Dashboard from starting.
@SBrown my system is running Windows Defender. This is not an antivirus issue. Dashboard does actually launch and runs in the system tray. I don’t even get a blank/black window on screen. ALT TAB shows the window preview, but switching to it does nothing - there is just no way to bring the app window up on screen to manage the storage devices. Exactly the same behavior as the original poster reported, back in August 2023. After some more experimenting last night, I was finally able to launch the app window. by running Windows 11 in Safe Mode with no network, AND changing the Dashboard app shortcut to add BOTH previously mentioned shortcut parameters: -no-sandbox -enable-gpu-support. I also had to manually download the SN770 firmware first, because Safe Mode with Network on my PC did not have internet access. Then, I was able to launch Dashboard, see the app window on screen, and update the firmware by browsing to the new firmware file.
Surely, if someone from SanDisk Support is seeing this forum post, can you see how unacceptable this is as a solution? Providing an app that doesn’t appear on screen for many people, and only correctly launches in Safe Mode with adding custom undocumented parameters to the app shortcut? Furthermore, this is a KNOWN ISSUE preventing Windows 11 24H2 upgrades: NOTICE: Critical Update for Western Digital and SanDisk Internal SSDs That Can Cause BSOD on Windows 11 24H2
I had the same problem with the window flashing and disappearing. Safe mode didn’t work. Tried several versions from majorgeeks, v.1.x didn’t see my drive. v.3.7.2.5 showed a window, but nothing else, just the grey rectangle. Then, after I added the -disable-gpu and -no-sandbox flags, it started and was able to update the firmware. So, the older version actually worked with the flags, where the latest one (5.x) didn’t.
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I have also run across the same problem so I make do without
I have a USB-C M.2 NVMe dock which I can use to update firmware on an old machine using Windows 10, windows 11 seems to be at issue for many SSD utilities
