I have a My Passport on Windows 7 PC. I set up Continuous Backup (default category settings) and everything backed up correctly.
It has been some time since I last connected the device and there are now some more files in My Documents that were added since the original backup. I expected the software to detect these files and back them up but it has not done so. It will only detect the new files if I change one of them.
Does this mean that Continuous Backup only works if the device is connected 100% of the time? If so, that is not very good and is not the solution I was looking for.
EDIT 28 August 2013 - This has been resolved by the release of version 2.2.0 today 
No.
The software will categorize files and backup when the drive is connected.
Make sure you have the latest version of Smartware to assure you are running the most improved release of the software.
The latest version of Smartware is installed but it is not working.
The Backup window shows My Documents as 11.6 GB. The actual size of My Documents is currently 16.3 GB as many folders and files have been added since I previously connected My Passport.
Also when I navigate to the Retrieve window, I can see that all the new files and folders are missing.
The only ‘new’ file that has been backed-up is one that I changed while the device was connected.
Is anyone able to help with this or do I need to raise a support call?
Sorry to use this thread, but I have the same problem. Continous backup is not backing up the the new files that have been created since the last backup. I have the 2.1.0 WD Smartware.
Is it better to manually backup?
I made a copy of one of the files that has not been backed up. The copy is backed up, but the original is not. It seems as though some indexing has gone wrong on WD Smartware. Should say I have Windows 7.
