Brand new WD Passport error when using WD Discovery

WD External and Portable SSD Portable SSD
1

Hi guys,

Just purchased this WD Passport 1T today. Connected to my laptop and installed WD Discovery on my laptop. However after installation, when I launch WD Discovery, this strange error appears:“WDDriveAgent: Encountered an improper argument.”. After the error, my Passport 1T disappeared from connected devices in the WD Discovery app, but I’m still able to transfer files with the file explorer.

26
261599×899 163 KB

Tried to google, reboot, reconnect, reinstall, and did the same on another pc, but neither worked.

I bought this WD rather than Seag*te as I needed the software features. However disappointingly I cannot use them now. Please help, perhaps may as well suggest if I should make use of the 14-day return and get a new one policy from the retailer.

Thanks.

2

Hi AYeung,

Are you getting same error while using other WD applications? If you have not tried, use below link to get all My Passport supported files and application to check for the issues:

https://support.wdc.com/product.aspx?ID=236&lang=en#WD_downloads