4TB G-Drive no longer working, who can I contact to activate warranty?

Hello,

I’m new here. I bought a g-drive sometime in 2019. I don’t have the original receipt and box for my hard drive so I can’t see the paperwork/manual for my hard drive. Basically, somewhere in 2020 one of my partitions got overwritten while updating my macOS. I recently opened the drive but It keeps shutting down and ejects prematurely. I have not opened it as I would like to exercise my warranty. Who can I contact for support?

Hi @msaki,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

yes i did submit a request on dec 12th. I still haven’t heard back from support.