2 MY BOOKS 4TB but only 1 is shown in WD SMARTWARE PRO

Hi,

I have two WD MY BOOKS 4TB connected but only one is shown in WD SMARTWARE PRO.

One has Firmware version 1065 and the other one 3002.

This one with 3002 is not showing in WD SMARTWARE PRO and I can not update the firmware version on this. I bought this MY BOOK 2 weeks ago.

Could everyone help?

Thank you

Regards
Lukas

Is that hard drive detected by the app when the other hard drive is completely disconnected from your computer?

No. That hard drive is never shown in SmartWare. I deinstalled the smartware and installed it but no change.

Can you post the model number of the WD My Book drive not seen by WD SmartWare? And is that hard drive working normally through Windows Explorer for regular copy/paste file management?

Product number: WDBFJK0040HBK-NA

Yes through Windows Explorer and WD Backup is working fine.

Perhaps it would be best to contact WD Support about this. You can do so over the phone or via E-mail.

Thank you.

Could it be a conflict similar to the one where Windows only recognized one of two identical drives?
Joe