Last night i accidentally dropped my external drive, when i plugged it to my pc it only shows as “Local Disk (J:)” and i cannot access it after i tried to plug it out and in again i regained access to my drive i can view all my files so i tried to run a chkdsk as to fix the problem that occured then it asked my to unmount the device and so i did but after that i couldnt access it anymore i reverted back to it previous state. i tried running chkdsk through cmd but i wouldnt start chkdsk unless i plug it my drive and it would show that the drive is not recognized and is an invalid parameter. after further searches i stumbled upon this place and saw a suggestion to download this Windows Data Lifeguard Diagnostics after installing it i tried to run it but it wouldnt start so i check my drive again i unplugged it then the program opened, but then after i plugged it back the program is now not responding.
is there anyway to fix this? i tried emailing the wd support but i havent got any response yet. i only have this drive for about 4 months now
