1 TB My Passport Essential SE (USB3.0) not recognized on USB3.0 port, works OK in USB2.0 port

WD External and Portable SSD Portable SSD
1

1 TB My Passport Essential SE (USB3.0) bought a few years ago and has worked fine with USB2.0 on my old Toshiba laptop.

Now have new Sony Win8  laptop with 1xUSB3.0 and 1xUSB2.0 ports, and was looking forward to using USB3.0

…BUT the Drive appears and works fine in USB2.0 port, but DOES NOT get recognized on USB3.0 port.

I downloaded and applied latest SES driver, and updated drive firmware from 1.015 to 1.016. Still not showing.

Not sure what else to try?

Could a faulty cable allow USB2.0 to work and USB3.0 not?

2

Hello,

Have you tried the USB 3.0 port on your computer with another USB3.0 device? or have you tried you Passport on another computer with USB3.0 port?

3

OK, some progress of sorts…

Gave the cable to a friend, he tried at home with his WD drive and USB3, it works

We tried his WD drive on my computer USB3, it works

We tried my WD drive with his cable on my USB3, it works.

We go back to my WD drive and my cable on my computer, and works 50% of time(ish). So it might be the cable, although it seems having successfully attached  another USB3 drive once improves the chances my USB3 drive will work

When it doesnt work, the drive light is on and the drive is running, just does appear on the computer…like what many others appear to see at the moment…I am very interested to see where this issues leads to…

Where can I get a new WD USB cable? or can I use any cable?

Not sure if the funny shaped connector on the Drive is “standard” or WD specific.

Glen

4

I´m very dissapointed with my WXD1AA0X1475    WDBABM0010BSL-NESN.

It´s a 1Tb external disk and it gave me problems since the begining, but I tried to use it any way, I thought my pc was the problem, but now in the wd page I found this:

"Si no encuentra controladores (drivers) para su unidad WD, puede ser debido a que la mayoría de las unidades WD no incluyen controladores, ya que usan un controlador estándar incorporado al sistema operativo. Si el controlador (driver) está incorporado al sistema operativo o si ya está instalado y el sistema operativo continúa buscando un controlador, lo más probable sea que la unidad haya fallado o esté deteriorada y necesite reemplazo. (Consulte la Respuesta ID 2279: ¿Cómo puedo reemplazar un producto que está dentro de su garantía

?)." that means, if you have drivers problems with it, replace it" just when the warranty expired. I know theres nothing to do, but I´m pretty sure about this… I will never buy a wd product again.

5

Contact WD if the drive is still in warranty they will probably send you a new cable. Also make sure all of your USB drivers are up to date. The transition to USB 3 has been a bit bumpy.

Joe