  Hi Yamila,
Dear member of SanDisk Community, welcome.
Perhaps, this link will help:
http://forums.sandisk.com/t5/SanDisk-SecureAccess-2-0/SecureAccess-2-0-error/m-p/335267#M434
Luck, and then you tell us, what happened, please.
Regards, Alfred.                                                            (Google translated)
