Your password is invalid!

i didnt forget or lose my password , i know my password , but when i use it to unlock my passport ultra 4tb it says " your password is invalid" !!

please help me without formatting the 4 tb
i used a virtual keyboard to set the password , does this may cause the problem or what ?

Hi zander1989,

Have you set the password hint?

no i didnt , i dont need a hint i know the password i use it too much , as i said i didnt forget the password

Hi zander1989,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

i am trying to open a case but i cant , the serial number of my product is not accepted and i dont know why !?

Hi zander1989,

You should call the WD Support.

The link below will allow you to call support.