Your password is invalid!

WD External and Portable SSD Portable SSD
1

i didnt forget or lose my password , i know my password , but when i use it to unlock my passport ultra 4tb it says " your password is invalid" !!

please help me without formatting the 4 tb
i used a virtual keyboard to set the password , does this may cause the problem or what ?

2

Hi zander1989,

Have you set the password hint?

3

no i didnt , i dont need a hint i know the password i use it too much , as i said i didnt forget the password

4

Hi zander1989,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

5

i am trying to open a case but i cant , the serial number of my product is not accepted and i dont know why !?

6

Hi zander1989,

You should call the WD Support.

The link below will allow you to call support.