Windows 7 does not always recognize My Book Essential

WD External and Portable SSD External SSD for Windows
1

To Whom It May Concern:

I have a WD My Book Essential with product number WDBACW0010HBK-00 and serial number WCAV5P296696 and a Windows 7 PC. Sometimes it disconnects, and it’s not because of the cord, the power, better performance, or selective suspend. I was why this is happening, and how I can stop it. Also, how can I figure out what is causing this?

Thank you very much.

2

Hi @monksfan22,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

To Whom It May Concern:

Thank you very much. I will do that.

4

Sometimes proper drivers do not get detected after the initial installation, so reinstallation of the drivers helps resolve the issues.

You may check after uninstalling and reinstalling the USB drivers if you can connect.

You may disconnect all USB devices and then perform the following steps:

a. Click Start, and then click Control Panel.

b. Click System and Maintenance, click System, and then click Device Manager.

Note: If the Control Panel is in Classic View, double-click System and click Device Manager.

If you are prompted for an administrator password or a confirmation, type the password, or click Allow.

c. In Device Manager, double click to expand Universal Serial Bus controllers, right-click on the Host Controller, click Uninstall, and click OK.

Check if there is an exclamation mark with the driver; it suggests issues with the driver installed.

d. Repeat step b to uninstall all items under “Universal Serial Bus controllers.”

Then, restart your computer, and Windows 7 will reinstall all USB controllers automatically.

If you still face the same issue, you may check for the updated USB device drivers using windows update.

Refer to the below link for assistance–