Windows 10 sleep issue

WD External and Portable SSD Portable SSD
1

Hello,

I am new user of WD My Passport Ultra(New) on WIndows 10. I have enabled encryption on the drive with WD security. Also I did set sleep counter for 15 minutes. Unfortunatelly drive does not sleep after specyfied time. Ictually after a few weeks of usage I did not notice any single sleep state. It is connected directly through USB 3.0.

Thank you for any help.

Kind Regards

Michał

2

Hello,

Make sure you are using the version that is compatible with Windows 10.

you can find it on the link below.

3

Yes I have the latest version but still the issue remains. 

4

Anyone?

5

It looks that sleep works probperly when drive is locked. But after uncocking it simply doeas not go into sleep mode. 

6

We have passed along this information to WD Support.