white screen when i go to play a video

MP3 players Sansa Fuze
1

whenever i go to watch a video my screen goes white and then i have to reset it. i have tried to format my player and it doesnt work. i am using the sansa media converter and it converts but when i go to play it on my fuze the screen turns white. i have a 4gb sansa fuze. what can i do to solve this problem

Message Edited by garrettbuddy on 02-05-2010 02:14 AM

2

have you tried converting the video into AVI format

3

yes i have. when it is converted to avi with SMC it will go onto my fuze then when i go to watch it my screen turns white. i have tried resetting my fuze,  redownloading the updater and SMC, and formatting and none of it works.

4

all of the sudden it started working so i am no longer having this problem

5

It’ll come back.  Intermittants are the worse of problems.

ggin1

6

Be sure to have the latest firmware, version 31, installed.  This should help with the dreaded white screen issue.

Bob  :wink: