white screen when i go to play a video

garrettbuddy · February 5, 2010, 9:55am

whenever i go to watch a video my screen goes white and then i have to reset it. i have tried to format my player and it doesnt work. i am using the sansa media converter and it converts but when i go to play it on my fuze the screen turns white. i have a 4gb sansa fuze. what can i do to solve this problem

Message Edited by garrettbuddy on 02-05-2010 02:14 AM

jrdnkasparek · February 5, 2010, 3:33pm

have you tried converting the video into AVI format

garrettbuddy · February 5, 2010, 4:50pm

yes i have. when it is converted to avi with SMC it will go onto my fuze then when i go to watch it my screen turns white. i have tried resetting my fuze, redownloading the updater and SMC, and formatting and none of it works.

garrettbuddy · February 6, 2010, 2:14am

all of the sudden it started working so i am no longer having this problem

ggin1 · February 6, 2010, 3:14am

It’ll come back. Intermittants are the worse of problems.

ggin1

neutron_bob · February 6, 2010, 7:19am

Be sure to have the latest firmware, version 31, installed. This should help with the dreaded white screen issue.

Bob

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