What happen with my WD

I just bought My Passport WD from online store, i used it to back up some file When it was done,i got to go then i eject my WD safely. But, then when i use again, i move another remain file but the transfer was didn’t start, it can’t transfered. I want to format the device, but before i get back file to send to my computer again and it can, but when i send the file to WD external drives it can’t. I check from WD Drive Utilities and i don’t found my drive. It says ’ Attach a supported WD Drive.
Then i format the drive from disk management like tutorials on the official WD website, but it takes forever, and the ‘Disk Management’ are not responding so i can’t use my WD
anyone can help?

Hi stevanus63,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.