WD Passport Ultra 4TB with WD Backup Issues

WD External and Portable SSD Portable SSD
1

My WD Passport Ultra 4TB used to work nicely with WD Backup but then all of a sudden it is no longer working properly.

I formatted the drive (both quick and long) and the WD Backup software says it cannot perform the backup because there is not enough space.

I am trying to backup a 3TB drive to the 4TB WD drive. It used to work…

3TB Capacity: 2.72 TB - 3,000,584,572,928 Bytes (2.72 TB used)
4TB Capacity: 3.63 TB - 4,000,617,312,256 Bytes (3.63 TB free)

Anyone have an idea I might try?

2

Hi Onyxdragun,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support if you are having trouble with the form.

3

I might just do that… thanks!

I found that WD SmartWare also was not able to back things up to the drive correctly…

4

Hi Onyxdragun,

Sure! We will be waiting for your update.