WD Passport Help - Not backing up right!

WD External and Portable SSD Portable SSD
1

Hey guys,  I have chosen the setting of category backup and was under the impression that if I were to save a new document to my desktop, WD Passport would find it automatically and back it up.  Am I wrong in thinking this? Is there a way to have my WD Passport continually search my PC for not just new versions of already backed up data, but completely new data?

Thank you for your help!

2

Hello and welcome, 

Yes, by default Smartware does a continuous backup, so every time that you change or create a new file, Smartware will make a backup, just be sure to close the program that is using the file so Smartware can do the backup.  

3

Thanks Ichigo,

I’ve just tried this again and will close out Microsoft Word (program that I was using) to see if Passport will find it and back it up. I’ll let you know if it works :slight_smile:

Regards,

Bret

4

For some reason it is still not working.  I search through My Passport for new items that I’ve placed on my Desktop and for some reason they are not being backed up.  Do you know if there is a special set up for this?  I want the Passport to find all new items no matter where it is and add it to the backup.

Thank you very much for your help!

5

Hi Bretmj1,

Check if the files that are not being backed up are supported. Check the link below.

http://wdc.custhelp.com/app/answers/detail/a_id/3644