WD My Passport stopped working after PC crashed

Hi,

A couple of days back my computer crashed and I had to restart it manually. My WD external harddrive (which is about 2,5 years old) was plugged in at that time and in use. Since restarting my computer, I have been unable to open the drive or check for any errors.

I’ve downloaded ‘WD Lifeguard Diagnostics’; ran a quick test and an extended test, both of which resulted in a message ‘too many bad sectors detected’. 

Is there anything else I can do to fix it and recover my files? 

Many thanks,

Marija

Welcome to the Community.

If data recovery is a concern I’d recommend contacting a specialized data recovery service company.

http://support.wdc.com/Warranty/dataRecovery.aspx?lang=en