WD My book external drive problems

WD External and Portable SSD External SSD for Windows
1

Hello all

I have been using the data stored on this drive quite considerably over the past few days and also have been using the drive on  two laptop computers. When I powered up the other day the main power lamp on the external drive just sits there flashing. The drive is no longer recognised on the laptop and I can’t  get beyond this current  status.

Any help welcome

Thanks

2

Hello,

Please see the link below:

http://wdc.custhelp.com/app/answers/detail/a_id/1296/session/L3RpbWUvMTMxMTE2NjcxNS9zaWQvUzVRX2hzems%3D

3

Thanks for the response. I have checked all cables and connections and all seems to be working okay. Like I said previously I have been using the drive almost daily for the last week or so. As yet I still have not resolved the problem. Normally when I unplug the drive then re-plug to the pc there is an audible sound made that lets you know the connection has been made or lost but I am not even getting that.  There is no sound or vibration from the unit to suggest the drive is even trying to load just the flashing light on the front panel.

4

Okay here again. looking at some feed back on the communicty pages I found this.

  • Attach one end of the power cable directly to the drive and the other end into a wall outlet. Wait a couple seconds for the drive to do its internal test, then move to the next step.
  • If the drive has a power button on the back or front, press it to power the unit on. The lights on the drive should illuminate and after a few seconds go solid. If the lights move a little, that is normal.

The section that states if the drive has a power button on the front… When I pres the power button at this stage all I get is a single flash then it goes out. The lamp only flashes continuousley when I connect the drive to the pc

Thanks