WD easystore won't power up

WD External and Portable SSD External SSD for Windows
1

I went to use my WD easystore (WDBCKA0080HBK-NA) the other day and it would not power up. No signs of life. It sits on my desk with the power disconnected and I only power it up when I need to store/retrieve data. I checked the incoming power and I have 12v coming from the cord. Shouldn’t the drive spin up even if I don’t have the USB connected? I need to be able to get the data off the internal drive.

Thanks,
George

2

Hello,

We recommend you run diagnostics on the drive by following the steps mentioned in the link: How to Install and Use WD Security and WD Drive Utilities Features

3

My WD Easystore won’t power up either. This link takes me to the main information page. Is there another link I could try?