WD Black SN850X SSD 8TB M.2 2280 PCIe 4.0 on Asus prime b650-plus

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1

Greetings…

I have searched the forum and I was not able to find anything on this with WD SN850X 8TB M.2 on Asus prime b650-plus.

Just bought the WD SN850X 8TB M.2 and it shows up on windows as 512 gb, and also in the b650 bios as 512 gb. It thinks that the model model number is WDS500G1XHE-00AFY0. I am thinking that I can’t possible be the only one that have this combo and at least simular to the b650.

It is bought here at Proshop in Denmark, one of Europe’s largest sellers, so I doubt that it is a fake or wrong ssd. I can also see the model number sais ‘wds800t2xhe - 00cdd0’ and that should be correct.

https://www.proshop.dk/SSD/WD-Black-SN850X-SSD-8TB-M2-2280-PCIe-40-Med-koeleprofil/3284348

Obviously I have updated the Asus prime b650-plus to the newest firmware and bios as well.

The WD SN850X asked to be automatically firmware updated as the first thing that happened after I installed the Western Digital Dashboard and the model number didn’t change after that.

Running Windows 11 23H2, but I tried booting into a couple of live linux distros (parrot and kali), but the ssd still turn up as 512 gb.

That makes me pretty convinced that it is not related to a OS problem, as I see a few people suggest on Reddit.

I tried every setting in the bios I could possible think of that could affect PCIe and NVMe, and I also switched off SATA completely, tried toggle Secure boot on/off, CSM on/off. But no change what so ever and no luck in detecting it as anything bigger than 512 gb.

What am I missing here, is the wds800t2xhe not supported on the Asus prime b650-plus?

Any suggestions much appreciated.

I ordered two adaptors to test out to see if that changes anything.

An ‘Hyper Drive Next - USB4 NVMe M.2 SSD Enclosure’ that supports up to 16 tb, and a ‘StarTech X4 PCI Express to M.2 PCIe SSD Adapter Card’
On paper at least the usb4 Hyper Drive Next should support it.

Cheers,
Frank

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@franksemi

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

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I tested the ssd in a 16 tb supported extern encloser today. One that runs usb4 and thunderboth. Should support all new ssd’s. I tested it in macos, linux (parrot and kali) and windows 11. All still shows the ssd as only 512 gb. But I can’t see much information when using that device compared with mounting it directly on the mvme on the motherboard. It is the comtroller serial and model that shows up and not the ssd. So I expect it just show what ever partition that is made om the ssd. Properly not the most usefull device for troubleshooting.

I actually tried to make a case and call, but it was not avaible for Denmark because of some service maintenance it said on their site.
The only thing I managed to do was to reach a supporter on a chat.

Much to my surprise it was not an AI chatbot…

The serial number that the WD Dashboard software shows turns out to be indeed a 8TB so Proshop didn’t send me the wrong ssd and no one did a switch of the ssd sticker. That much he could confirm, but that was pretty much the only useful information I could get.

But the software can’t pull the correct information as it writes a lot of errors in the logs even that it looks as it is working in the gui.
I have ofcourse made sure that my firewall and pi-hole have allowed the traffic so that is not the problem. It seams to be related to the software it self. Sometimes it can reach the server and sometimes not. But I don’t think that is the problem.

I uninstalled all WD software inc. the Dashboard software before installing it again. But still the same.
And I did it again three times so I could generate a fresh support file for when I was chatting with the supporter.

In the support file that the software can generate it is surpose to show the link to the firmware based on the serial number and the ssd model, but it sais it is up to date in the gui.

When generating the support file in the dashboard.log I am surposed to see the link to the .fluf firmware file but there is nothing. Just a buch of errors related to the software and apparently it seams to install as a service as well.

So I wanted to get the direct link to the firmware so I would install it manually. Just to make sure I don’t waste time returning the ssd to Proshop and getting a new. I suspect that the same problem could be the case again when I get a new. And it will take me 2 - 3 weeks I know for sure with Proshop.

When I look in https://wddashboarddownloads.wdc.com/wdDashboard/config/devices/lista_devices.xml I see no 8000gb / 8tb or anything related to my exact ssd. My model is exactly: WDS800T2XHE-00CDD0

An example here for a 4000gb
https://wddashboarddownloads.wdc.com/wdDashboard/firmware/WD_BLACK_SN850X_4000GB/624241WD/device_properties.xml
https://wddashboarddownloads.wdc.com/wdDashboard/firmware/WD_BLACK_SN850X_4000GB/624241WD/624241WD.fluf

The supporter was being nice, but I got the feeling that they are not allowed to share the firmware link.
He keep saying that they don’t know the link, but I should be able to find it under the dashboard.log.

So another useless support service. I am not surprised at all. I am more surprised that they haven’t switched completly to AI bots yet.

Any ideas?

Cheers,

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@franksemi Check the SN in the SanDisk Warranty System to see if it’s 512gb or 8TB. If 8TB, warranty replace the drive or return to the place of purchase. If 512gb, I would suspect foul play at the place of purchase. Not saying they are guilty of anything.

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I managed to reach someone at WD on phone this morning.

This WD supporter also said he could confirm that the serial number detected by the WD Dashboard is a 8TB for sure, but the model number is a 512GB. And the firmware was properly wrong from factory. And if is wrong it is not possible to upgrade it unless it is done manually. But this guy didn’t know any link for the firmware as well so he suspect that there is no never firmware versions that is put up yet and the only version so far is the one preinstalled as the newest. Makes sense when it is such a new product.

So I send it back today to Proshop. I just know it will take 2 - 3 weeks as a minimum :roll_eyes:

Cheers,