I am in the process of installing WD Drives on nine company computers, The following problem is occurring and I cannot find a solution:
Windows 10 OS
I installed the WD Discovery & Utilities software. I then attempted to install the WD Backup program. The screen prompt shows the Backup program (wdbackup.exe) installing. It then appears to complete installation and I am prompted to start a backup and pick a schedule. When I try to create a backup, the program not only doesn’t show that a WD Drive is connected to computer, it also doesn’t show an icon for Dropbox. However, opening the WD Discovery program devices tab clearly shows the WD Drive connected.
I tried installing the backup program from the WD website AND from the offline files folder on the drive and had exactly the same results each time.
When I opened the computer control panel programs section, it doesn’t even show WD Backup as a program that has been installed on the computer. WD Discovery is listed, but backup is not.
Restarting the computer did not fix this problem.
No matter how many times I try to install the Backup program -and get a ‘backup installed successfully’ type screen, it does not install on the computer.
This is happening on more than one computer.
Any help appreciated.
