I suspect this is because of my removal of Norton Anti-virus. However, I used Norton’s recommended “Norton Removal Tool”. Now when I try to upload, I get this:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click ‘Check for solutions’ to send data about this device to Microsoft and to see if there is a solution available."
Apparently, there are no solutions from Microsoft.
I am running an Acer Aspire 3690-2970 with Windows Vista Basic.