Trouble with My Book Essential x2

Hi there,

I have two My Book Essentials (one 2TB and the other 3TB). Recently, I tried connecting them to the computer but they were not being recognized. I have changed used the other cables with no luck. When I look at the drive manager they do not appear.

Can anyone help me or offer any advice?

If you connect one at the time, are you able to see it?

Are you connecting the power adapter directly to the wall outlet?

I can’t see either of them when I connect. I’ve tried with the other cables
(since I have two), and they go directly into the wall outlet (have tried
with the power strip as well). It does register that there is a device
attached but it can’t see the data on it.

Kind Regards

Joyce