Sync Installation can not see the My Cloud drive

BobPars · October 9, 2015, 3:22pm

I have tried installing Sync version 1.1.5731.17046, but it cannot find the My cloud Drive.

When i click on Try Again, it just goes off.

When i try to sign in to my Mycloud devices, the e-mail and password boxes just go blank.

Help Please.

lluna · October 10, 2015, 3:17pm

Hi, welcome to the community.

What OS are you trying to install the application? Are you on the same network as the My Cloud? From where are you downloading the app?

BobPars · October 11, 2015, 10:25am

I am on Windows 10

Yes on same network - workgroup

all software downloaded from WD site

BobPars · October 12, 2015, 1:44pm

I seem to have a problem with my Windows 10 Installation

Topic		Replies	Views
WD Sync wont let me Set up via My Cloud WD Software	10	769	February 20, 2019
Sync not working after reinstalling WIN10 WD Software	3	718	August 13, 2020
WD Sync cant find device WD Software	1	1664	July 29, 2016
WD sync cannot find device WD Software	4	4211	November 7, 2019
WD Sync - Can't Trust You Anymore WD Software	2	1207	June 24, 2016

Legal \| Terms of Use \| Privacy Statement \| Forum Terms of Service
© Western Digital Corporation or its affiliates. All rights reserved. Western Digital Technologies, Inc. is the seller of record and licensee in the Americas of SanDisk® products.