start up

tryed to install ixpand 128gb device, plugged in device and after downloading app all it does is buffer

Wow, what a disappointment! Bought the 16g ixpand flash drive yesterday and I loaded several pictures and next day it is not even recognized in my iPhone or iPad and all have the latest update. I have an email in to customer service but after visiting this forum seems there are lots of several folks disappointed with this useless product. Got a few folks here wanting to buy this product but after seeing what happened with mine already they are holding off. No idea what is going on here but this product sucks and cost me losing several pics!