I purchased a 1TB external drive (my passport, usb 3.0, though using on usb 2.0), reformatted for mac, and re-installed smartware - but I can’t get the software to start.
I’d like to be able to lock the drive, so it shows as a CD image when insterted, until I enter my password (as my other drive does just fine).
I’ve uninstalled and reinstalled smartware, rebooted the mac and no luck. I double-click on the software it looks like it is opening - but nothing happens.
Any help would be greatly appreciated! (I’m using the latest version of OSX - and drive unlock is working just fine for my other drive - but smartware won’t launch when it is plugged in either).
Steve: Here is a suggestion I rec’d from Jonathan at WD Support:
Before running the installation for SmartWare please make sure your Mac has a name, you can check this by going into System Preferences then sharing and type in a name if you do not have one. Once you have done this try the SmartWare installation and see if you experience the same issues. Does the Mac have all the latest Mac Software Updates? Does the Mac have the latest version of Adobe’s Flash player installed?
I checked all 3 items (Mac name, Mac software updates and Flash Player). I did not have the latest version of Adobe Flash Player so Idownloaded it and installed it. Then I tried to install WD SmartWare and IT WORKED! I don’t know what Flash Player has to do with the install ands this is real obscure but it worked for me. So give it a try.
