Smartware Pro SW is not Seeing USB Drive as Available Target

WD Software WD Software
1

I just upgraded to 2.0.1, and activated the 30 day trial for Pro.  I’m running Windows 7 on a desktop.  

I want to backup my HDD to a USB attached external HDD.  

My external HDD is seen as a “backup source”.  However, it is not given as an “backup target” option.  

How do I get my external HDD to be seen by the Smartware Pro sw as a backup target?  

thx,
Ross

2

Hello, try disconnecting the external hard drive from the PC, open Smartware select the source and then connect the external hard drive. 

3

Yes, I’ve tried disconnecting and re-connecting the USB drive, it does not fix it. I’ve also tried plugging it into a different USB port. I’ve also tried uninstalling the SmartWare program and re-installing. I have my C drive, a D partition, an internal HDD and an external HDD. All these drives appear as options as “backup source”. None of those drives appear as options for “backup target”