I cant see mycloud mirror on smartware via my laptop. However, I can still assess mycloud using mycloud app as well as via the browser on the laptop, but not via WD smartware. My laptop is wirelessly connected to the network. Please help.
Hi, the WD SmartWare not recognizing the My Cloud Mirro can be caused by several factors. Go to the link provided below for some instructions that will help you troubleshoot the issue you are experiencing.
It seems like the wireless causes the problem. I tested my desktop with or without LAN, turned out that my desktop can detect mycloud with LAN but not for wireless. Any solution? my laptop is a surface and thus it has no LAN port.
