Smartware Icon disapears!

Hi.

I have been using my Mybook Essential for a year or so without problem but I now have the  following problem:

The Smartware software is installed but the Desktop Icon disapears on startup and it is not in the list  on the ‘My Programs’ list. If I try and run the updater  it says that the latest version is installed. So I uninstall it, reinstall it and all is well, until I restart the PC again. The backup seems intact but is not updating when the icon goes AWOL.

I tried to update the firmware but that does not work - the updater tells me that I need to disconnect all USB devices except mouse and keyboard - I have done this but it still will go no further - It’s a wireless mouse and keyboard - could this be the problem ?

The problem seemed to start with a Microsoft update which also screwed up my mirrored data discs in the PC.

I’m running Win 7 Pro 64 bit. Any advice gratefully recieved.

Make sure that you are installing the latest version of the software. Also that your computer is up to date with the windows updates.