Hi.
I have been using my Mybook Essential for a year or so without problem but I now have the following problem:
The Smartware software is installed but the Desktop Icon disapears on startup and it is not in the list on the ‘My Programs’ list. If I try and run the updater it says that the latest version is installed. So I uninstall it, reinstall it and all is well, until I restart the PC again. The backup seems intact but is not updating when the icon goes AWOL.
I tried to update the firmware but that does not work - the updater tells me that I need to disconnect all USB devices except mouse and keyboard - I have done this but it still will go no further - It’s a wireless mouse and keyboard - could this be the problem ?
The problem seemed to start with a Microsoft update which also screwed up my mirrored data discs in the PC.
I’m running Win 7 Pro 64 bit. Any advice gratefully recieved.
