Sandisk Extreme Portable SSD Keeps Disconnecting

Legacy SanDisk Products Extreme Pro Internal SSD
1

Hi,

I have a 2TB Sandisk Extreme Portable SSD that sporadically disconnects from several pc or notebooks.
This happens even if I am not active at the computer and not touching it.
So it is unlikely a computer, mechanical or power save problem.

Now I noticed there is a firmware uptate for the V2 successor product describing exactly this symptom.

Is there also a firmware update for my product that I just didn’t see?
Has someone else got this problem?

Will contact support today, but its always good to know if this is a one off problem or not.

1 Like
2

Hi @Mike_Sweat

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Try these

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

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