Registration of new My Passport SSD

Tried numerious times to register my new external SSD drive My Passport but a message comes up no information found or reconized. I even plugged in the SSD and tried the registration but same message comes up. Any suggestions

Scott

Hi,

You should try contacting WD’s Technical Support about this for live assistance:

To Contact WD for Technical Support

support.wdc.com

Also, please refer to this link: https://support-en.wd.com/app/account/assets/product-registration